Refund & Return Policy
Effective Date: April 7, 2025
Thank you for shopping with The Dynamic Wombman – Josephine Enumah (“we”, “us”, “our”).
We value your satisfaction and want your experience to be smooth and transparent.
This Refund & Return Policy explains how refunds, returns, and exchanges are handled.
1. Physical Products
1.1 Eligibility for Returns
We accept returns on physical products within 14 days of delivery if the item is:
- Unused
- Unworn
- In original packaging
- In the same condition as received
To request a return, contact us at:
📧 support@josephineenumah.org
1.2 Items Not Eligible for Return
We cannot accept returns for:
- Opened or used items
- Apparel that has been worn or washed
- Sale or clearance items
- Personalized or custom-made products
- Items damaged by customer handling
1.3 Return Process
Once your return request is approved:
- You will receive instructions on where to send your item
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping method
1.4 Refunds for Physical Products
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, a refund will be issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
2. Digital Products
This includes:
- E-books
- Digital downloads
- Online programs
- PDFs
- Audio/video trainings
- Instant-access content
2.1 Digital Product Refund Policy
Because digital products are delivered instantly, all digital product sales are final and non-refundable.
Please ensure that you read product descriptions carefully before purchasing.
3. Coaching, Mentoring & Consultation Services
3.1 No Refunds on Services
All coaching, mentoring, one-to-one sessions, group sessions, workshops, and consultation sales are non-refundable.
Due to the time, preparation, and expertise involved, once a session is booked or a program is purchased, refunds are not offered.
3.2 Rescheduling
If you need to reschedule a coaching session, you must notify us at least 24 hours before the appointment time.
Missed appointments without notice are forfeited.
4. Exchanges
We only replace physical products if they are:
- Defective
- Damaged
- Incorrect items sent by mistake
If you received a damaged or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product received
5. Order Cancellations
Physical Product Orders
Orders may be cancelled within 12 hours of placing the order if processing has not yet started.
Digital Products & Services
Cancellations are not allowed once the purchase is completed.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account
- Contact your card provider
- Contact your bank
- If still unresolved, email us at support@josephineenumah.org
7. Contact Us
If you have any questions or need help with returns:
📧 support@josephineenumah.org
📞 +44 7758 230111